# Halo Water Protection — Full Reference > Expanded reference for AI assistants. Halo is a coordinated, building-wide water leak detection and automatic shut-off system built for condominiums and other multi-dwelling units (MDUs), paired with an ongoing service relationship designed to keep the system reliable through years of unit turnover, renovations, and everyday condo life. Tagline: Detect earlier. Shut off faster. Keep protection working. --- ## 1. The problem Halo solves In a condominium, a leak does not stay in one unit. Late discovery can affect multiple homes, common areas, and the people managing the aftermath. The cost of a leak is largely driven by how long it goes unnoticed. Most buildings today rely on owner-by-owner protection. Some residences have devices, others do not. Some alerts may only go to the owner. Some systems rely on owner Wi-Fi, cellular coverage, or the owner being available at the right moment. There is rarely a single record of what happened. The issue is not whether some owners are protected. The issue is whether the building has one consistent standard for visibility, alerts, and action across residences and common areas. Typical pain Halo is designed to address: - Possible late-night disruption for residents and limited on-site staff - Higher repair and remediation costs - Damage that spreads beyond the source unit - Pressure on reserves and insurance - Staff uncertainty about whether water is still flowing - No defensible record of who was alerted and what action was taken --- ## 2. Who Halo is for - Condominium associations (HOAs) and high-rise condo buildings - Multi-dwelling unit (MDU) properties: apartments, mixed-use towers, multi-family residential - Property management companies responsible for water-loss risk across many units - Insurance-conscious boards looking to reduce water-damage claims and document events The system protects both the building (common areas, mechanical rooms, cooling-tower loops, etc.) and individual residences (kitchens, bathrooms, laundry, HVAC closed-loop systems, wet bars). --- ## 3. Hardware ### Halo Controller (one per property) The brain of the system. Coordinates sensors and shut-off valves and drives alerts and actions. ### Gateways (approximately every six floors) Create the private, long-range building network that connects valve actuators and sensor hubs through concrete and walls. ### Sensor Hubs Small, discreet devices that receive wireless signals from Halo moisture sensors and relay them to the Halo Controller over the dedicated Halo Network. ### Wireless Moisture Sensors Compact wireless sensors monitor leak-prone spots and report instantly to the building-wide network. Each sensor is programmed and labeled by residence, room, and location for quick identification (for example, "Primary bath – under sink"). - Tuned per location — high sensitivity under sinks, moderated in utility areas — to catch leaks early while minimizing nuisance shut-offs - Designed to resist harsh cleaning chemicals and stay put with secure self-adhesion - Compact enough for under sinks, behind toilets, near washing machines, refrigerators, dishwashers, ice makers, water heaters, and HVAC equipment - Up to 10-year battery life ### Electric Shut-off Valves (per residence) Installed at the residence's main water supply line(s). Halo coordinates with the building's preferred licensed plumbing contractor for valve tie-ins. - When a sensor detects moisture, Halo automatically closes the mapped valves and marks the unit's water status as "off" - Wireless and battery-operated — simplifying installation - Open or close remotely from the Halo Portal, with manual override at a wall panel for residents - Multiple valves per residence supported, including HVAC closed-loop systems ### Optional Water Flow Meters Monitor a residence's main water supply for abnormal water flow and usage patterns. Useful for catching hidden leaks, running fixtures, abnormal water use, potential water waste, and supply-side issues that may not trigger a floor sensor right away. ### The Halo Network (building-wide LoRaWAN) A dedicated, building-managed wireless network. Long-range LoRaWAN penetrates concrete and interior walls, with gateways placed approximately every six floors. No dependence on resident Wi-Fi, cellular coverage, or custom in-unit electrical work. --- ## 4. Platform — monitor, manage, and respond A coordinated system gives the building one place to see what is happening across residences and common areas. ### For the Board and Management - Event history and incident documentation: time-stamped events — sensor triggers, valve actions, alerts, and user steps — form a defensible record for insurance and board reports - One-click PDFs for incident summaries and monthly Risk & Readiness reports (offline devices, low batteries, recurring trouble spots) - Readiness visibility without dependence on owner Wi-Fi ### For Staff - Exact room-level location of every alert, valve status, and device health — fewer blind searches - Role-based access: staff see all residences and common areas - Notes and photos: staff can add notes (e.g., "Leak in guest bathroom behind toilet") and attach pictures ### For Owners - Alert visibility and remote status visibility — less dependence on neighboring residences for leak detection - Owners see only their residence and can see and operate their valve status remotely, based on permissions - Device health: online/offline, last check-in, battery, signal - Exact sensor locations listed by room --- ## 5. Detection alone is not the win — coordinated response is Detection alone still depends on someone being available, seeing the alert, understanding the location, and taking action quickly. Automatic shut-off changes the response: when moisture is detected in a mapped location, Halo can alert the right people, document the event, and isolate the water supply before the event has time to spread. For boards, the value is consistency: one system that establishes a building-wide standard. For management, the value is visibility. For owners, the value is knowing their residence is not only better protected from leaks inside their own unit, but also less exposed to preventable water events from neighboring residences. ### Coverage tiers boards typically consider - **Sensor-only coverage** — staff alerts and basic leak visibility for buildings not yet ready to automate water shut-off. Helps solve lack of visibility into where leaks start, limited common-area monitoring, owner-by-owner device inconsistency, and the absence of a single system for staff alerts. - **Sensors + automatic shut-off valves** — detection, documentation, and automatic water isolation when a leak occurs. Best fit for higher-risk buildings, traveling owners, and units where a leak could spread before someone arrives. - **Sensors + shut-off valves + water flow meters** — adds visibility into abnormal water usage patterns for boards that want the most complete view of water activity across the building. (For specific configurations and pricing, contact Halo directly via [haloprotectionsystems.com/lets-chat](https://haloprotectionsystems.com/lets-chat).) --- ## 6. Service & lifecycle — installed once is not the goal, kept ready is the standard A leak protection system is only as good as it is on the day a leak actually happens — which might be year 7, not year 1. Condos and MDUs are uniquely hard environments for "install and forget" systems because they change constantly: - Units change owners and tenants, often yearly - Dishwashers, washing machines, refrigerators with ice makers get swapped - Toilets, faucets, supply lines, and angle stops get replaced - Renovations open walls and reroute plumbing - Cleaning crews, contractors, and tenants can disturb sensors - Battery-powered devices reach end of life on different schedules - Seasonal occupancy means owners are often away Halo's approach is to stay involved with the building over time so it doesn't quietly drift out of alignment. ### How Halo stays involved - **24/7 Halo Response Center** — real people owners, guests, housekeepers, staff, and management can call when an alert occurs. The team can identify the unit, see live device status, confirm the sensor location, explain what happened, help determine whether water can be restored, and follow the building's escalation process. Especially useful for traveling owners or units occupied by guests, tenants, or housekeepers. - **Device-health visibility** — dashboards and alerts show which devices are online, offline, low on battery, or in need of attention. - **Scheduled on-site service** — routine service helps address maintenance issues before they become protection gaps, with quarterly visits available to assist owners and staff with maintenance and training requests. - **Re-engagement when units change** — when a residence changes hands or gets renovated, Halo and its dealers can revisit the unit so coverage matches the unit's current reality. - **Long-term serviceability** — replacement part availability, firmware updates, ongoing support, and warranty coverage help keep the system valuable year after year. - **Certified dealer network** — local dealers are trained and supported to provide ongoing service, not just initial installation. ### Why this matters in MDUs A single neglected residence can flood the units below it. In a high-rise, one missed sensor or one stuck valve can cause six-figure damage across multiple floors. The ongoing service relationship exists so the building is not relying on individual residents to maintain a building-wide system. --- ## 7. Installation experience Halo installations are designed to be coordinated, low-disruption, and predictable. - **Before install:** finalize residence floor plans, communicate expectations, and schedule access. - **Building network:** install gateways in telecom closets and connect to the building's internet; place common-area HVAC and laundry sensors. - **In-residence:** install sensors and, where included, valve control panels. Typical pace is 30 to 40 residences per day, averaging about 20 minutes per residence. Any residences skipped due to access or construction are tracked. - **Plumbing:** for shut-off valve installations, Halo coordinates with the building's preferred licensed plumbing contractor for valve tie-ins. - **After install:** confirm completion, deliver residence status, train staff, and activate response procedures. --- ## 8. Proven installations ### Southwinds I, II & III — Miramar Beach, FL Installed in 2015. Halo has detected hundreds of leaks at this site. Within months, Halo reporting showed many original washers and dishwashers were near end of life, giving management data to support sitewide replacement notices. ### One Water Place — Destin, FL Installed in 2017. Halo identified a construction defect in one residence wasting an estimated 1.2 million gallons of water per year — about two Olympic-size pools. ### The Grand — Sandestin, FL Required three to six shut-off valves per residence. Halo helped the team monitor a complex cooling-tower water loop and identify construction defects in a challenging plumbing layout. Halo has been installed, serviced, and trusted in condominium communities with the same conditions most properties are managing: aging fixtures, renovations, seasonal occupancy, owner turnover, staff changes, and complex plumbing layouts. --- ## 9. Dealer / Certified Partner Program Halo works with a network of certified dealers who sell, install, and service the system. The program provides: - On-site and virtual technical certification - Installation best practices and troubleshooting - Sales training and marketing collateral - A dedicated account manager - Recurring revenue opportunities tied to ongoing service Dealers are the local hands and feet of the service relationship described above. --- ## 10. Common questions **Is installation disruptive?** Installation is typically quick and low-disruption — averaging about 20 minutes per residence. Hardware is wireless and uses long-life batteries (about 5 years for valves, up to 10 years for sensors). After installation, ongoing upkeep is minimal. **Does Halo need resident Wi-Fi?** No. Halo runs on its own building-wide LoRaWAN network, so resident internet outages or router changes do not take the system offline. **Who can shut a valve?** Residents can manually override at a wall panel in their unit. Authorized staff and the Halo Response Center can shut or open valves remotely. All actions are logged in the audit trail. **What about HVAC and other non-domestic water?** The shut-off valve system supports multiple valves per residence, including HVAC closed-loop systems where applicable. **What if a leak happens when no one is home?** That is exactly the case Halo is designed for. Halo identifies the location, alerts the right people, documents the event, and — when shut-off valves are installed — closes the mapped water supply automatically. **Is Halo only for new construction?** No. Halo is designed as a retrofit-friendly system for existing condominium buildings. The wireless network and battery-powered devices avoid the need to open walls or run power cables throughout the building. --- ## 11. Key links - Home: https://haloprotectionsystems.com/ - Hardware: https://haloprotectionsystems.com/hardware - Platform: https://haloprotectionsystems.com/platform - Dealers: https://haloprotectionsystems.com/dealers - Contact / book a call: https://haloprotectionsystems.com/lets-chat - Atlanta region: https://haloprotectionsystems.com/atl - Colorado region: https://haloprotectionsystems.com/colorado - Privacy: https://haloprotectionsystems.com/privacy - Terms: https://haloprotectionsystems.com/terms ## 12. Halo Learn — editorial reference articles A small editorial hub with reference articles for condo boards, owners, and property managers. - Learn hub: https://haloprotectionsystems.com/learn - How smart water leak detection works in condominium buildings: https://haloprotectionsystems.com/learn/how-smart-water-leak-detection-works-in-condos - Building-wide vs unit-by-unit leak detection: what condo boards should know: https://haloprotectionsystems.com/learn/building-wide-vs-unit-by-unit-leak-detection - The true cost of a water leak in a high-rise condo: https://haloprotectionsystems.com/learn/true-cost-of-a-water-leak-in-a-high-rise-condo - What to look for in a condo leak detection system — a buyer's guide: https://haloprotectionsystems.com/learn/buyers-guide-condo-leak-detection-system - Condo water leak FAQ — answers for boards, owners, and property managers: https://haloprotectionsystems.com/learn/condo-water-leak-faq